FAQs

Q:How do I place an order?
Add items to your cart, proceed to checkout, enter shipping and payment details, and confirm. You’ll receive an order confirmation by email.

Q:What payment methods do you accept?
We accept major credit/debit cards and digital wallets (Apple Pay, Google Pay). All payments are processed securely.

Q:Do you offer international shipping?
Yes. Select your country at checkout to view shipping options, costs, and estimated delivery times. Import duties may apply.

Q:What is your returns policy?
Returns are accepted within 30 days of delivery for unused, unwashed items in original condition. Some final-sale items may be excluded—check the product page.

Q:How do I choose the right size/fit?
See our Fit Guide for head circumference ranges and style photos. We offer slim, classic, and relaxed fits—choose based on how snug or slouchy you prefer your beanie.

Q:Are the poms removable?
Many styles include a snap-off pom—check each product page for details on removable poms and care instructions.

Q:What materials do you use and are they sustainable?
We use merino, alpaca, recycled yarns, and plant-based/vegan fibers. Product pages list exact materials. We prioritize lower-impact options and ethical suppliers where possible.

Q:How do I care for my beanie?
Care varies by fiber. Machine-washable styles are labeled accordingly; delicate fibers (alpaca, brushed yarns) are best hand-washed and air-dried. Refer to each product’s care tag for specifics.

Q:How long will returns take to process?
Once we receive your return, processing typically takes 3–7 business days. You’ll receive an email when the return is accepted and your refund issued.

Q:Are care instructions included with my order?
Yes — each beanie includes a care tag with fiber and washing instructions. You’ll also find care information on each product page.